The Knowledge Base requires a login and support agreement

From January 5, we change the routines for Knowledge Base 2010 and Knowledge Base 8. The pages will require a login and no longer be accessible to all.

The Knowledge Base requires a login and support agreement

From January 5, we change the routines for Knowledge Base 2010 and Knowledge Base 8. The pages will require a login and no longer be accessible to all.

The Knowledge Base requires a login and support agreement

05/01-2015

From January 5, we change the routines for Knowledge Base 2010 and Knowledge Base 8.
The pages will require a login and support agreement and no longer be accessible to all. The information on the Knowledge Base is aimed for you as a reseller and to customers who have an active support agreement. In this way, we hope to make it more difficult for unauthorized and competitors to access the information. Since we are now “closing” the Knowledge Base, there will instead be a detailed FAQ on DISE website and updated tutorials on our YouTube channel during 2015.

Who has access to the Knowledge Base?
As a reseller, you always have access to the Knowledge Base.
End-users always needs an activated support agreement.

How do I reach Knowledge Base from January 5?
By logging in via the Support Web, http://support.dise.com/. If you do not have a log-in, please contact support@dise.com to get a new one.

What is included in the support agreement?

• Free software support and updates within the minor version.
• DISE Support Web were you find information about license keys and orders, as well as software downloads. DISE Support Web is accessed through support.dise.com.
• DISE Knowledge Base where you find more reference material on different applications, how to setup the system and step-by-step instructions. DISE Knowledge Base is accessed through support.dise.com.
• Access to “Training Tuesday”, an online training session provided every other Tuesday at. 09.00 -12.00 CET/CEST (alternating English and Swedish)
• Support from DISE through email and phone, available between 09.00 – 17.00 CET/CEST during working days (Monday through Friday). We aim to respond within three days. Remote assistance can be offered when possible.

Your first order comes with a valid support agreement. After that, the support agreement needs to be renewed for one or three years.

If you have further questions about this change, please contact sales@dise.com.

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